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We, at Damovo Poland are seeking a skilled and motivated Junior Service Desk Agent (m/f/d) on a fixed-term 18-month contract to join our team. This is an exciting opportunity to join a network operations center, gaining exposure to next generation UC and networking technologies whilst also working with some of the largest technology partners and multinationals across a multitude of cultures and geographies.

 

Key Responsibilities:

  • Providing service desk management for our global customers on a number of core technologies.
  • Responsible for logging and capturing information for all calls reported to the service desk via the ticketing system, telephone and email.
  • Responding to monitoring alerts to identify and take appropriate action to avoid service impact.
  • Providing incident and request management for our customers across the globe.
  • Maintaining all relevant service management system tickets, inventory and other data.
  • Ensuring incidents, service requests and maintenance tasks are managed within customer SLA’s.
  • Provide a technical response to incidents and service requests, achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible escalation path whilst ensuring effective handover of diagnostics carried out.
  • Apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible.

Whilst the role is desk based at one of our 7 x 24 network operations centers, the successful candidate will be working remotely on tickets and change requests on sites around the world.

This role will involve working shifts including nights and weekend work. 

Experience and skills we are looking for

  • Excellent communication skills both written and verbal.
  • Ability to work to SLAs in a fast paced environment.
  • Strong customer service focus.
  • Ability to deal with difficult situations in an effective manner.
  • Strong problem solving and attention to detail skills.
  • Excellent time management.
  • Previous experience working within an IT service desk support position.
  • Candidates must be fluent in both English and Polish languages.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development in a dynamic, multinational environment
  • Collaborative and supportive team culture
  • Access to training resources and certifications 

 

Great reasons to work for Damovo

Big enough to deliver, small enough to care.
Work is no longer a place you go to! Nowadays it is important to be able to work from anywhere, whether that’s at home, in the office, or from a café. Your role at Damovo will help to make this possible for our customers. We rely on the best communications technologies - from market leading partners including Cisco, Mitel, Microsoft, Avaya and Unify. Damovo - that's almost 700 employees from different backgrounds – is as diverse as the solutions we offer. During our decades of experience, we have maintained a culture of openness and open-mindedness towards innovation and - most importantly - people. This environment gives our employees both the freedom and the opportunity to realize their own ideas. Sounds good? Applying is easy. We look forward to hearing from you!

Contact person

Caroline Reinhardt