Overview

Damovo has an exciting opportunity for an enthusiastic IT minded individual to join our US based team.

This role provides exposure to a broad range of IT related tasks including the monitoring of a queue of support tickets, acting as a point of contact for our clients and troubleshooting software, hardware, laptop and PC issues.

The ideal candidate is an excellent communicator who is highly organized with solid technical skills and experience in building relationships with clients. The ability to work in a fast-paced changing environment both independently and as part of a team is critical. This is an on-site role and extended hours are required when necessary.

Key Responsibilities

  • Providing first line support and maintenance of supplied hardware including laptops, desktops, video conferencing and repairing defective hardware.
  • Addressing user tickets and updating assigned support service requests ensuring adherence to end clients SLA’s.
  • Communicating with end users in a highly professional and timely manner.
  • Backing up and restoring data during repair per the end clients defined processes and procedures.
  • Supporting on-site services to visually verify the state of a device and performing necessary tasks to rectify incidents under the guidance of the remote team.
  • Managing and administering local inventories of stock and asset management.
  • Other ad-hoc duties as required.

 

Experience / Skills Required

  • 1-2 years’ experience in a similar IT support role.
  • Experience working with the Microsoft suite of products is essential.
  • Bachelor’s degree from an accredited college in Information Technology, Computer Science or a related field is preferred.
  • Excellent communication skills both written and verbal.
  • Strong customer service focus, ability to deal with complex client issues in an effective manner.
  • Excellent problem solving and technical troubleshooting skills.
  • Ability to work to SLA’s in a fast-paced environment.
  • Self-motivated and uses initiative to see tasks through to completion.
  • Ability to prioritise workload effectively.
  • Prior experience with ticketing systems and service desk management tools.

Candidates must be authorized to work in the United States.

Your Benefits

  • Work-Life-Balance
  • Career Development opportunities
  • Inclusive Workplace
  • Medical Insurance
  • Competitive remuneration package
  • Home-Office
  • Dental and Vision cover
  • Employee events
  • Language Training

Great reasons to work for Damovo

Big enough to deliver, small enough to care.

Challenging times! We are looking for your expertise, especially as we enter these changing times for all of us.

As a part of Damovo you are at the forefront of shaping the #NEWNORMAL. We have over 50 years of experience in implementing innovative communication solutions. The whole world is talking about working from home - we make it possible with secure and proven technologies from the world's leading manufacturers Avaya, Cisco, Mitel, Microsoft and Unify.

As a Damovo employee, you can expect an open corporate culture with short decision-making processes and freedom to realise your own ideas.

With over 650 employees, we are active as an ICT system integrator in 150 countries worldwide.

Contact



Laura Shortt
HR Manager