Marval Software is a valued player in the IT service management arena for many years. And recently we embarked on an exciting journey towards the future. By adding the use of Analytics, AI and ML in our new product we enable our clients to work more efficient and effective while supporting their businesses.
Marval has a fantastic opportunity for an ITSM Product Implementation Consultant within our UK based Professional Services team.
This primarily office based but customer-interfacing role will involve working with clients as a technical lead and product expert to assist and validate the solution architecture related to specific technical areas. As a key part within the project delivery team, the role will encompass a blend of software implementation, configuration and integration skills related to pre and post sales consultancy.
The ideal candidate will have proven client facing experience, managing customer expectations to deliver creative business solutions within the ITSM / ITIL processes. Demonstrable experience in product configuration, integration and customization of ITSM is requisite as is the ability to articulate and convey technical concepts to a mixed audients. In addition to this, prior experience in capturing and understanding clients’ ITSM requirements along with managing project tasks and timelines from a client perspective are requisite.
The successful applicant will be an enthusiastic, engaging personality with a real desire to build relationships and collaborative partnerships with clients. Other skills being sought include meticulous organisational and planning skills, excellent communication and interaction skills and a real desire to grow and succeed in the role.